These Terms & Conditions ("Terms") govern your use of the FIDELS website at fidelspk.com and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

FIDELS is a premium Pakistani fashion brand headquartered at House of Clothing, Faisalabad, Punjab, Pakistan. We sell clothing, fabric, and accessories through this website. References to "we", "us", or "our" refer to FIDELS.

2. Eligibility

By using this website, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts. Minors may use our website only under the supervision of a parent or legal guardian.

3. Account Registration

You may browse our website without registering. To place an order, you may be required to provide accurate personal information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account

We reserve the right to terminate accounts, remove content, or cancel orders at our sole discretion.

4. Products & Pricing

• All product descriptions, images, and prices are as accurate as possible but may contain errors. We reserve the right to correct any errors and cancel orders affected by pricing mistakes.
• Prices are displayed in Pakistani Rupees (PKR) unless stated otherwise. For international orders, currency conversion is handled by your payment provider.
• We reserve the right to change prices at any time without notice. Prices at the time of order confirmation are binding.
• Product colours may appear slightly different on screen due to monitor calibration.
• Availability of products is not guaranteed; we reserve the right to limit quantities.

5. Orders & Payment

By placing an order, you make an offer to purchase the product. An order is confirmed when you receive an order confirmation email from us. We reserve the right to refuse or cancel any order for any reason.

Accepted payment methods include debit/credit cards (Visa, Mastercard), bank transfers, and cash on delivery (where available). All online payments are processed through secure, PCI-DSS compliant payment gateways.

You confirm that all payment details provided are correct and that you are authorised to use the payment method.

6. Shipping & Delivery

• We offer nationwide delivery across Pakistan. International shipping may be available to select countries.
• Delivery timelines are estimates and may be affected by courier delays, weather, or other factors beyond our control.
• Risk of loss and title for products pass to you upon delivery.
• Free shipping is offered on paid orders as per our current promotional terms.
• Customs duties, taxes, and import charges for international shipments are the responsibility of the customer.

7. Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase. Our return and exchange policy:

• Items may be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, unaltered, and in their original packaging with all tags attached.
• Sale items, customised/stitched products, and intimate wear are non-returnable.
• To initiate a return, contact our customer service team at the details below.
• Refunds are processed to the original payment method within 7–14 business days of receiving and inspecting the returned item.
• Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

8. Intellectual Property

All content on this website—including text, graphics, logos, images, product designs, and software—is the property of FIDELS or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent.

9. Prohibited Conduct

You agree not to:

• Use the website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to any part of our systems
• Transmit any harmful, offensive, or misleading content
• Use automated tools (bots, scrapers) to access our website without permission
• Engage in fraudulent transactions or provide false information

10. Limitation of Liability

To the fullest extent permitted by law, FIDELS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the relevant order.

11. Disclaimer of Warranties

Our website is provided on an "as is" and "as available" basis. We make no warranties—express or implied—regarding the website's availability, accuracy, or fitness for a particular purpose. We do not warrant that the website will be error-free or uninterrupted.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan. We encourage you to contact us first to resolve any disputes amicably.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Contact Us

For questions regarding these Terms, please contact: