This Refund & Payment Policy outlines the terms under which FIDELS processes payments, handles refunds, and resolves payment disputes. We are committed to a transparent, fair, and secure payment experience for all our customers.

1. Accepted Payment Methods

We currently accept the following payment methods:

2. Payment Security

Your payment security is our top priority. We implement the following safeguards:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using 256-bit SSL.
• PCI-DSS Compliance: Our payment processors comply with Payment Card Industry Data Security Standard (PCI-DSS) Level 1, the highest level of certification.
• Tokenisation: We do not store raw card numbers. Payment data is tokenised by our payment gateway partners.
• 3D Secure: We support 3D Secure authentication (Verified by Visa / Mastercard SecureCode) for additional transaction security.
• Fraud Detection: We use automated fraud detection systems to protect against unauthorised transactions.

3. Order Confirmation & Charges

Your card or account will be charged at the time of order placement. You will receive an order confirmation email containing:

• Order ID and summary of items purchased
• Total amount charged (inclusive of any applicable taxes and shipping)
• Estimated delivery timeline

If for any reason your order cannot be fulfilled after payment, we will issue a full refund.

4. Refund Policy

5. How to Request a Refund or Return

1. Contact our customer service at support@fidelspk.com or call +92 42 111 347 345 within 7 days of delivery
2. Provide your order ID, item(s) to be returned, and reason for return
3. Our team will review your request and provide a return authorisation within 2 business days
4. Ship the item(s) back in original packaging to our designated return address
5. Once we receive and inspect the item, we will process your refund within the timelines above

6. Chargebacks & Payment Disputes

We encourage customers to contact us directly to resolve any payment concerns before initiating a chargeback with their bank. Unwarranted chargebacks may result in:

• Suspension of your account
• Restriction from future purchases
• Reporting to fraud prevention agencies

We will cooperate fully with your bank in any legitimate dispute and provide all necessary evidence of the transaction and delivery.

7. Currency & Taxes

• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.
• Prices are inclusive of all applicable Pakistani taxes (Sales Tax, etc.) where applicable.
• For international orders, your bank or card issuer may charge currency conversion fees or foreign transaction fees. We are not responsible for these charges.

8. Contact Us

For payment-related queries or refund requests, please contact our team: